FAQs

Currently, Zonebebe ships exclusively within the United States. We are working on expanding to international destinations in the near future.

Orders are typically processed within 1-2 business days. Orders placed before 2 PM (EST) Monday through Friday are usually processed the same or next business day.

We process payments through Stripe, which accepts Visa, MasterCard, American Express, Discover, Shop Pay, Google Pay, and most major debit and credit cards.

• Shipping is a flat rate of $6.99 for all U.S. orders, with no hidden fees.
  
• Free domestic shipping on orders over $50

Returns are only accepted if there was an error on our part, such as wrong item or defective product. We do not accept returns for change of mind or sizing issues if the ordered size was correct.

Please contact our support team immediately via the Contact Us page or email support@zonebebe.com. Include clear photos showing the issue so we can assist with a return or replacement.

It is your responsibility to ensure your shipping address is accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. Returned packages due to incorrect addresses will require a re-shipping fee.

Once your order ships, you will receive a confirmation email with a tracking link to monitor the delivery status.

If tracking shows your package has not been delivered after 15 business days, please contact us with your order number. We will investigate with the carrier and, if confirmed lost, arrange a replacement or refund.

We are committed to protecting your privacy and do not sell your personal information. Your data is used only for order processing, shipping, and customer service following our Privacy Policy.